It's very important to us that concerns are dealt with in a fast and effective way. If you have any issues with the service you've received, please follow these steps:
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with your Account Manager.
Your complaint will be handled by our Department Manager who will aim to resolve your issue within the same day.
Your complaint will be handled by a member of our Senior Management Team who investigate the issue and will aim to resolve your issue within three working days.
All complaints will be responded to via the telephone